- STORE REVIEWS
- PRODUCT REVIEWS
2004-12-29
5/5
"I was putting together a HTPC and ordered a Silverstone LC03-VFD case, 2 Hauppauge cards and the Gyration Ultra GT Combo. The communication from this vendor is very accurate and responsive.
For instance: I was simply shopping around, I had registered on the site and added a few items to the cart, but never checked out (one item was out of stock). I got an email a couple of days later inquiring into why I had not completed my order. They asked me if there was a problem, and if there was anything they could do to better serve me. When I stated that it was b/c one of the items was out of stock, I was told when it would be in stock, and was emailed when the item actually arrived. (Which was earlier than expected.)
This vendor is highly recommended and specializes in parts for HTPC (Home Theater PC) enthusiasts. I will DEFINITELY buy from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2004-12-19
5/5
"Bought the Panasonic SC-HT07 HTIB from etronics.com because they were almost $100 cheaper than MSRP. However, shipping was $45 but the item weighed 60 lbs. so I imagine this was pretty close to cost. Still saved over $50. Item was shipped within 24 hours, and I received it in less than a week. I would definitely do business with them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2004-12-19
5/5
"Ordered a processor from eXcaliberPC.com. Shipped out the same day and was delivered on time. Very pleased with the transaction and would do business again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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