- STORE REVIEWS
- PRODUCT REVIEWS
2003-03-12
1/5
"Amazing this place is still in business. Let me fill you in on my saga. It is now 3/11, I first started this journey on 1/11. I am not happy. First I had to call 3-4 times to get the order shipped, this took about 2 weeks after I had placed the order on the phone. They were nice enough to charge my card that day. They constantly gave me the run around (our system is down, we shipped it, call tomorrow). I was finally give a tracking number (even though the item hadn't shipped, they just gave me the number and a day later it showed up in UPS). So I go the box, found out that one item had been backordered. I will give them this, for the item I ordered it was a good price, and it does work just fine. I ordered a Clarion 925 in- dash dvd and a TTX7501 tv tuner. The tv tuner was the item on backordered. Total was about $1400, so you can see why I was so concerned about getting ripped off. Continuing on, about 2 weeks after I got the backorder noticed I called. They said they just came in and they'd ship tomorrow (I had heard this before). Days of calling produced nothing, they always said they'd ship it out tomorrow. I finally asked for my money back. No charge appears on my card. A few more weeks of calling every few days, nothing. I could check the card online so I knew when they put the money back. They never did, week after week. Finally 3 months later, I have my money back. (Amazing how they can charge the card the day of purchase, but not refund it for 3 weeks). Oh, I also need to add they charge me for shipping the 2nd item which was never delivered. At this point I could care less. I am just happy to have the majority of my money back. These people are crooked, lazy and basically worthless, stay away from them. Oh, feel free to contact me at pubdweller_uk at yahoo dot com if you need to discuss this. I'd be glad to talk about this more with anyone."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
