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2011-01-14
1/5
"Never again,
I have been a satisfied That Pet Place customer for many years until the last couple of orders.
This last experience has convinced me that my purchasing decisions should not include that pet place.
I ordered the following items;
Coral Pro Salt - 175 Gallon - Bucket
Item #: 219245 1
Arrived in a timely manner and complete
Rio Plus 2500 - 748 gph - UL Listed
Item #: 200564 1
Arrived in a timely manner packaging was open and missing parts
Flush Kit for RO Filters
Item #: 198101 1
Arrived in a timely manner packaging was open and missing installation instructions
AquaticLife RO System Pre-Filter Cartridge - 1 Micron
Item #: 242509 4
Arrived in a timely manner and complete
AquaticLife RO System Pre-Filter Cartridge - Solid Carbon Block - 5 Micron
Item #: 242510 2
Arrived in a timely manner and complete
Auto Shut Off Valve
Item #: 249637 1
Arrived in a timely manner missing installation instructions
Upon contacting customer service via email, the initial response was polite and apologetic upon further communiqués, it was a take or leave it attitude.
As I shared with them, when I buy at new item pricing I expect new unopened packages, not what I received.
If they would have had an ounce of customer service in them they would have replaced these items with new or offered a discount for being used and/ or open packages.
They did nothing."
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