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2019-09-15
1/5
Lorex Cloud App is a Total SCAM!!! DO NOT BUY LOREX / FLIR Security Cameras!!!
"All Lorex camera owners were recently forced to abandon the old app and move to a "new" Lorex Cloud app that is absolutely terrible for the following reasons:
1. So slow and difficult to use that it renders your Lorex camera system(s) completely useless.
2. You will rarely ever be able to even see any of the Live or Recorded video before the app times out or crashes.
3. In the rare case that you do actually see any video, it is extremely slow/laggy (even on a 200Mbps symmetric fiber-optic connection).
4. All video traffic is now being routed to Lorex's Cloud servers, which is a major privacy problem! There is absolutely nothing stopping them from selling your video to whomever is the highest bidder. They are probably already doing this.
5. The aspect ratio of all video feeds are now very stretched, which renders any of the extremely slow video totally warped and very difficult to view.
6. The max video resolution has been significantly reduced which turns your "4K" cameras into 1980's low resolution crap.
7. Tech support is useless, except for the fact that they admitted to me that they were flooded day and night with complaints and that they were capturing and likely selling their customers' video feeds. I spent MANY, MANY hours on the phone with them and they couldn't help with anything. A huge waste of my time. The only reason Lorex can afford it is that all of their support is located over seas where they can pay totally unskilled and untrained people the equivalent of pennies per hour to waste their customers' time.
8. It's highly suspicious that the reviews for the new Lorex app are almost all 1 star or 5 stars... And the 5 star reviews look like they were written by Lorex shills/employees.
Congratulations Lorex! You've managed to entirely destroy your customer base almost overnight! Before you did this I actually recommended your camera systems to MANY friends and colleagues. Now I feel terrible for having recommended a product that was twisted into something so terrible by mindless id1ots."
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