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2019-12-09
1/5
Don't waste your time
"Placed an order for a shaft on Cyber Monday, listed as in stock, and on sale for $59.99. My card was charged, and I received an order confirmation e-mail the same day. After a week with no shipping info received, I tried to check on the status on their site, and got "Order not found." Called this am, and while waiting on hold for 23 minutes, repeatedly heard the recorded message explaining that I could use the live chat button on any page of the lacrossemonkey site - there is no live chat option.
Finally got someone on the phone, who explained that my order was cancelled because the item wasn't in stock. He also explained that I was sent an order cancellation e-mail (I wasn't), which he couldn't reproduce or forward, and that my card was already refunded (It wasn't.)
Interestingly enough, the same shaft in question is still listed as in stock on the site, but now for $89.99.
The worst part of this is that I had a similarly terrible experience with this company once before, and had forgotten about it until today. Never again.
Don't waste your time, buy local, or at least from a reputable company."
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