"I used the chat bot for my question and I was told that it would be $5 to get an answer. The next thing I know, I’m charged an additional $64 for a subscription I did not approve. This is extremely unethical. I can just imagine how much money they’ve made by taking advantage of people like this and a quick look at the other reviews can give you an idea. So save yourself some money and find yourself a service that tells you upfront and honestly how much it will cost you. Beware of this scam."
We apologize that you had this experience with JustAnswer. Customer satisfaction is very important to us, so I am happy to help make this right. We'll reach out privately to get your account information so that we can provide further assistance. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
JA-Support from JustAnswer.com has responded
Posted Feb-16-2023Best regards,
Meg at JustAnswer Customer Care
MegMK@justanswer.com or call 1-800-808-0645 ext. 55