- STORE REVIEWS
- PRODUCT REVIEWS
2004-01-06
1/5
"WARNING: I ordered a Canon A80 digital camera 2 weeks before Christmas. I received a prompt e-mail confirmation saying I would be contacted by a customer service rep to confirm my order before shipment and that the item was in-stock. I still had not heard from them 3 days later so I called. They apologized and assured me the item was in-stock and would ship that day. The rep then tried to sell me a list of accessories that were priced 2-3 times over market. I declined and the rep thanked me and ended the call.
Ten minutes later I received an e-mail saying my item was "backordered" and would not ship before year end. It offered to allow me to cancel via phone or return e-mail. I was unable to get thru to their phone number, so I cancelled by e-mail, asking for an order cancellation number. I never received one.
On December 26th I received an e-mail saying that my item was shipping that day. This time I was able to reach someone by phone, and they "pulled it off the shipping dock". Despite my request, I did not receive a cancellation number this time either.
I will not shop with this merchant again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
