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1/5
"My brother received a cd in the mail around march, thinking nothing of it he left it in the spam bin at our house. Then in mid may they send a bill saying that he owes $29 for the cd and some service agreement.
When I called the customer service to inquire about how they got the info of a kid who is 10 years old mind you. The came up blank, they were more intrested to get their cd back and not answer the question.
After asking if I had gotten the cd which I said I had, they told me to ship it back(like I would waste pose for some POS) with me paying the postage.
I said that I would send the cd only if they sent an RMA package.
I really gotta wonder how these people stay in business if they have "Open Billing"(As the CSR said). Why anyone could sign anyone up for service."
Detailed Ratings
Overall quality of the company
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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