- STORE REVIEWS
- PRODUCT REVIEWS
2005-08-06
1/5
"I ordered a set of motorcycle jumper cables to keep with my bike for emergencies. This company billed my credit card, but I never received my order. I waited 3 or 4 weeks and then emailed them requesting tracking info because I haven`t received my order. They said I should`ve gotten it by now but would resend the order. Finally, after a few more emails I received my order, except the item I received was not the item I ordered, but a cheaper, cheesier version of what I ordered. Again, I emailed and asked why the bait and switch and they told me their supplier had MY cables on backorder and sent me these cheaper ones instead. I said I still wanted what I ordered but they told me that they didn`t know if or when they could get them to me. I asked for a refund (credit my card) and they said they would have FedEx come and pick up the cables. It has been about three weeks now since FedEx was supposed to come, and when I emailed Motorcycle Batteries USA to question why, they do not reply to my emails. So now I stuck with a product that I didn`t even want. I could`ve gotten THESE cables elsewhere for less money. I paid top dollar for these and they send me junk. This is not a good way to do business and I will let all my friends know what dishonest and disreputable company this is. I will never do business with them again!!"
Detailed Ratings
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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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2005-08-04
5/5
"I am very pleased with my purchasing experience with Motorcycle Zone. Communication was excellent and tracking and delivery was perfect. I would recommend this company to anyone interested in low priced, high quality items for their motorcycling needs. I would not hesitate to use them in the future. Thanks, guys!!"
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
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