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2016-05-13
1/5
Charged for an order I didn't make - no recourse!
"Received an email invoice this morning for $23.07 for an order that we did not make on May 11. Called customer service who looked up the order by invoice number and he said that invoice number doesn't show as our name. I then asked if our card was charged because the invoice showed our credit card info. He said it was not. Well - we previously had discussed canceling our Schwans service so this was the final motivator to do so - I asked the rep how we could discontinue our service. He said he could do that for us. He did it. I then went and checked our credit card account and it had indeed been charged the $23.07. Called Schwans back and they said they had no way to look up that invoice or my account since I had canceled my service. Also stated they could not tell me who our rep was even though I could give them my address. I told them I was sure our rep would remember not selling us anything that night as we did speak to him that night. No help. So having to fight this charge through my bank. I plan to let all of my neighbors know about this and will bad-talk Schwans every chance I get."
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