- STORE REVIEWS
- PRODUCT REVIEWS
2013-03-21
1/5
"I needed a nice quality looking hoodie with our company logo that would represent the company and make our courier drivers look good every time we presented ourselves to the customer. I found Broken Arrow Wear and specifically wrote on their inquiry web site: “I want a hooded sweatshirt with zipper 80/20 cotton/poly. Can it be done, I just need one for now, Then if the rest of the crew likes it, possible 10 more.” Along with it I sent a decal type jpg of the design. I need to point out that the representative seemed very good at what she did as a sales person.
Throughout our emails I mentioned embroid 5 times, that should have been a flag to figure out I want an embroidered product. I sent them an example on how our jackets look with our embroidered logo and told them I wanted it this way.
I never got to speak with a supervisor, but from their representative the Biggies said it’s my issue. Not even a compromise, the only thing they would do is redo the order with a minimum of 6 jackets. I would of paid for the one jacket, but there is no way I will pay for 6 jackets especially if I’m just testing to see what it looks like, $74.42 is a lot of money especially if I’m doing this on my own for the company. What makes it bad is when you go and proof the final design on their website, it only gives you one choice to pick the art design which reads “Digital” I’ve worked with embroidery and I had to scan pictures and we called it a “Digital Design” To me on their website they should have 2 options to choose. “Print” and “Embroidery”, just like what they advertise on their website.
After all the hoopla, I actually took the time to check out the silk screen logo and it’s bad. This was the reason why I don’t like silk screen logos for company attire; it just cheapens who you represent. Anyways, I have no grudges with the sales people; they just have a job to do. But I do have animosity against the higher ups. They saw the picture and they knew what I was wanting and they understand a mistake was made between me, the sales person and their website, but they won't admit it. Bottom line is, when your spending money that you don’t have, CALL the company, don’t rely on emails and websites.
My picture I sent: http://twitpic.com/ccztmz
What they sent: http://twitpic.com/cctgya
Website 1 for Proofing: http://twitpic.com/cczt7k
Website 2 for Proofing: http://twitpic.com/ccztf4"
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