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preloader
2005-12-20
5/5
"Excellent company!! I had called Dell directly to order this same part; however, I talked to 5 customer service technicians there, got 2 of the wrong item...never received the right item & never got a credit back. I got on this Tekgems web site & within 1 minute had the right part & within 3 days had my computer up and running again! They are my saviour! Thanks!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Web site being easy to use
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