- STORE REVIEWS
- PRODUCT REVIEWS
2013-09-09
5/5
"I had purchased a replacement lamp/housing from DLP Lamp Source and couldn't have been more pleased. Prior to purchasing from DLP, I had ordered replacement bulb/housing from another on-line merchant. Upon receipt, the lamp didn't work wherein I sent two emails to the merchant to ensure that I had ordered the correct lamp. The paper contained in the box w/the lamp provided no contact information, no return information/policy, etc. Telephonic contact with this merchant was very disappointing; customer rep very condescending and curt in advising me the return policy and no apologies for lack of correspondence to emails. Also, the lamp was packaged so poorly for the type of product that it was; very shocked. Next, went right on-line to DLP Lamp Source, ordered replacement lamp, received in two days, installed easily on my own (and it worked). The lamp was packaged very securely; what one would expect of the type of product and also included the packaging material w/specific return policy. I was ecstatic over product, packaging and overall experience. I've kept DLP Lamp Source information for future purchases as well as referring to friends. KUDOS !!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
