- STORE REVIEWS
- PRODUCT REVIEWS
2017-12-14
1/5
Terrible service policy.
"I ordered a part for my elliptical machine. The part arrived damaged. The service and support team refused to help. I spoke with two representatives. They stated they could send out a return label, then send me a replacement part 30 days after they receive the return. This is unacceptable timing, and they were unwilling to compensate for the damaged part or for the significant delay in providing me what I had originally ordered, which was a functioning part.
This is complete dissatisfaction with their problem resolution.
I even offered feedback, a 39 cent piece of Styrofoam would have prevented the damage, but they did not even care."
