- STORE REVIEWS
- PRODUCT REVIEWS
2014-07-09
1/5
"This company doesn't even deserve one star. I feel like any five star reviews are either fake or paid for by the company. I' ve read a few of them, and I can tell that that is the case for some of them since--I'm a psychologist and an HR manager. I'm a first time customer and I feel like I've been cheated. Their customer service is horrendous. I called them twice to try to exchange, one lady told me I have to pay for shipping on the exchange despite the fact that the website says reorders are free. She also gave me a very snooty attitude with no apologies. I called a second time a week later and this lady gave me an even bigger attitude, but she at least apologized when I pointed out how she was complaining about my aggravation. I'm sorry, I thought you were working for the customer--not the other way around. I have a recording of that conversation. I'm debating on posting it everywhere. They have definitely lost me forever as a customer. That's too bad, because I expected more from them with my first order."
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