- STORE REVIEWS
- PRODUCT REVIEWS
2004-11-24
1/5
"I needed this order to be shipped within four days. When it did not arrive and I received an email saying that it would not be delivered when I expected it (which was Nov. 5, 2004) I called the company and asked that the order be cancelled. I was told over the phone that since it wasn't due to be shipped until Nov.8, 2004. I was told over the phone that I could keep the package at no cost to me if it was not cancelled.
It was not cancelled and I chose to return the item unopened from the Post office the day it arrived. I discovered recently that I am still be charged shipping and handling even though there were no errors on my part. It has been exasperating dealing with customer service and it seems no matter to them that I am totally disatisfied with this whole experience. It is indeed the worst experience that I have had with any company - especially online."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
