- STORE REVIEWS
- PRODUCT REVIEWS
2017-02-02
5/5
Finally, no more night terrors!
"I started researching memory foam mattresses after I had the opportunity to sleep on one. I didn't realize what a difference there was compared to sleeping on an inner-spring mattress. After two weeks of research and comparison I decided to purchase the Novosbed King medium firmness. This is why I chose Novosbed....Novosbed fell in the middle of the price range, not the highest or the lowest cost. Everything I read said there was no difference in sleep quality based on the higher cost. Customer service was a big one for me. I hate dealing with a company that doesn't want to solve your problem. The reviews I read on their website showed a company dedicated to making their customers happy. They responded quickly to problems or questions and offered to refund all money if the customer wasn't satisfied. The deciding factor was the Compfort + Kit that the company will send you if the firmness or softness needs to be adjusted. I liked the fact that if the mattress I ordered was too firm or soft for my liking I could adjust it without having to return or swap out mattresses. I ordered the bed online and it arrived in 2 days. After a month I decided to adjust the firmness level to soft so I contacted the company and they sent me the Comfort+ Kit and now its perfect. One of the added benefits...my husband's night terrors have almost completely gone away. Who would have thought!! The only thing I can attribute it to is a comfortable nights sleep. I love my bed :) Renee6113"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
