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2021-07-18
3/5
Took forever, but we are swimming now
"I placed an online order around Memorial Day. It showed the above ground pool was in stock. It even let me pay overnight shipping. Haha. I soon found out the order meant they had the materials to make the order so it would be a month. Turns out we needed that month to get everything completely level working on weekends. We finally received the freight shipment the Monday before July 4th and the liner shipped separately a few days later. It all turned out fine. We should have received an upgraded liner, but with knowing there is a shortage on such things, I can’t hold the plain blue liner against them. My low review is mostly due to 1. They showed this as in stock and it wasn’t the case. 2. If you call customer service, they are absolutely clueless. For a bit, I was really concerned I wouldn’t receive a pool at all. Still, we are swimming now and we are quite happy with the end result. I live in Texas, if that helps. The freight guy mentioned that my pool came from Canada. I thought that was interesting. The liner people were actually super helpful - seemed to be a separate company. The lady there said she had been employed with them for 40 years. She emailed me all of the instructions for the pool assembly. Videos, PDFs, etc., lots of information that was vital. We were dreading the installation, thinking we would need a small army of help. Actually my husband and I did a lot of it ourselves, even the liner installation. We used duct tape to hold it while we got it all situated and we kept adjusting the little tape pieces until it was all just right, then did the top cap pieces and removed the tape. Even rolling out the steel sides weren’t that bad. Again, if their phone service were better, this review would be higher. But in this crazy time - delays and shortages with all kinds of products, they did deliver and in the end I’m happy to be swimming."
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