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2015-01-06
5/5
"I kind of bugs me to read all of these negative reviews
I used US Cutter pretty extensively in 2010 to 2011
The only issue...and I literally mean...the only issue I had was I ordered a pack of 20 squeegees and received 1 squeegee
I contacted customer service and two days later I had a box of 50 squeegees to make up for the mixup
I've ordered two cutters from US Cutter and countless rolls of vinyl and other supplies
The first cutter was ah MH series which only carries a 90 day warranty
Where I did develop some issues with the cutter, customer support and forums helped me figure out that I was
A) cutting jobs that were too large for the cutter's memory
B) the vinyl rubbing against my carpet on longer runs was creating static
I just ordered an SC series cutter (which should be in today) and I expect the quality will be somewhat better than the MH series as it is a better quality cutter
I also ordered my SC series cutter and quite a few rolls of vinyl as well as some other supplies at 3pm...I had a tracking number by 5:30pm the same day
If I have issues, I will be proactive and contact US Cutter for resolution, not react with some message board trash talk"
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