- STORE REVIEWS
- PRODUCT REVIEWS
2022-04-01
1/5
Bad business
"I ordered an 84 inch vanity in gray for a very reasonable price. I was told that all items were in stock at the time of purchase. A few days after purchasing I received an email stating that the items were out of stock and that it would be shipped within a few weeks. I kept receiving emails pushing back the shipping date. Since the shipping date kept being pushed back, we contacted decorplanet to inquire about the same vanity in another color. We were told that this vanity color was in stock. I asked the representative to just switch the color for me to the gray oak colored item that was in stock which she did, however, I did not know that their prices went up which resulted in about a $500 price increase. I asked her if she could honor the previous price, but she stated she could not. Replacement item was shipped out in a reasonable amount of time. However, after receiving the item I noticed one of the cabinets did not match the other two cabinets. I contacted DP and they requested I send pictures. After sending pictures I was advised that they would send a replacement. It would take multiple phone calls over the next few days before I could get a shipping date for the new cabinet. On March 11,22 I received an email advising the item would be shipped by 3/15. As of todays day 4/1, I still have not received the item. I called customer service who advised me that the item is in “status” and that it would be shipped within the next 24-48 hours. I asked how long the item was in status. She advised since 3/16. This is unacceptable since I originally purchased this item in November of 2021 with a delivery day of the first week of January 2022. My contractor started my bathroom February 2022 and it is still not complete due to the incompetence of DP. They had the audacity to charge me more money for an item that I purchased before the price increase but I can’t even get them to ship me the item in a timely manner. Bad business. Never will I order from them again."
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