- STORE REVIEWS
- PRODUCT REVIEWS
2004-08-05
5/5
"Ordering from PCalchemy has been a great experience. I initially purchased a 'Hauppauge WinTV-PVR-250 MCE (OEM)' for my HTPC. Upon receiving it I plugged it into my machine but had issues with it working. I eventually diagnosed the problem as an incompatibility with the specific mobo I was using. I contacted PCalchemy to see if there was a fix or some update I could download. They didn't have one but said they would contact Hauppauge and try to sort the issue out there. However no solution could be found. I sent the card back to have them diagnose it and see if there were issues w/ the card itself. Finding no issues with the card, PCalechmy then decided to send me TWO new different 250 cards (w/o any CC# for a deposit!) to see if either of them would work. Fortunately one of them did work and it's been working great. Purchasing from PCalchemy was a smart decision on my part. The staff is technically savvy and they have great customer service. I'd definitely buy from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
