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1/5
"Basically told me to take my business elsewhere. I placed an order for a crankset that was shown in stock, and 2 days later received an e-mail saying "Item is no longer available. We have cancelled your order. Thank you". In a real store, this would have been like saying "We don't have that anymore, even though we just said we did. You can leave now". I will NOT be shopping there again, and I would dissuade anyone else from doing so. What a waste of mailbox space getting their catalogs and bandwidth reading their site."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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