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Merchant Member
2024-05-29
1/5
Never Use this company!
"On Saturday May 25th my husband received 2 emails stating tickets were ready to accept. One order was for $1,089.16 and another for $3,770.94.
These were fraudulent purchases. One was for a fight in Georgia that same night and the other is for one ticket to a Taylor Swift concert in Miami.
We live in Oklahoma. I immediately called Stubhub and reported both purchases fraudulent. We called the bank and shut off the debit card and the charges were still just pending so we had to wait to dispute the charges until they fully processed through.
Meanwhile Stubhub told us these would be escalated to their fraud department.
We received an email back stating they reviewed the purchase and deemed it to be non fraudulent. What?
These are 100% fraudulent! I called them again and the representative said he would send these back to their fraud department. Again these people deemed the purchases as not fraudulent. So long story short, Stubhub DOES NOT have a fraud department and they let someone steal nearly $5,000.00.
Our bank is reimbursing us but the fact the thieves will have no consequences and STUBHUB had ample time to stop these tickets is disgusting!
We have never used Stubhub and the one interaction we have is when someone hacked our account and they did absolutely nothing about it is horrible.
DO NOT EVER USE THIS COMPANY!"
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