- STORE REVIEWS
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Updated on: 2022-01-08
1/5
Slow, unorganized, dishonest
"I agreed to sell my iPad Air2 to Gazelle.com for $127.00. I shipped the device on December 18th via the USPS box and shipping label provided by Gazelle.com The package was delivered to Gazelle. at 8:55 am on December 23, 2021 in LOUISVILLE, KY 40258. Over 6 days later, on Dec 29, my account showed the device as "awaiting_receipt". I chatted with a CSR who assured me that the device was in their warehouse and would be processed shortly. On Dec 31, I got the first of two emails from Gazelle stating that that "Find my iPad" needs to be deactivated. I followed the included instructions only to find that - as I expected - Find My Ipad was NOT enabled on the device. On 1/1 I again chatted with CSR to clear up any issues with the request to disable Find My Ipad. S/he assured me it was resolved. On 1/5 there was still no updated on my device so I called gazelle.com. The CSR assured me that the device was progressing. On 1/6 I received an email from Gazelle.com saying my device was "locked" (although I had confirmed several times that it was NOT) and that they could only offer me $66.00 for my device - nearly half of value we originally agreed to. So I called the 1-800 number again and after waiting on hold for over 30 minutes, a gentleman (I use that word loosely) said that he could not help me and that he would send the device back. So now, after multiple weeks, many chats/phone calls, and countless wasted hours, I received not $0.01 and I STILL don't have my device to resell."
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