- STORE REVIEWS
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Updated on: 2023-11-25
1/5
DO NOT ORDER FROM WALMART.CA
"I would NOT recommend anyone ordering anything from Walmart.ca. I ordered an expensive kitchen item with a delivery date 5 days from my order date. On the delivery day, I received an email stating that my delivery was delayed. There was no additional information as to a new delivery date. I called the following day to inquire as to the nature of the delay and if a new delivery day was available/known. This item is a Christmas gift, so I wanted to ensure that it would be delivered on time. The customer service rep read from a script and my "case" was escalated, stating I would hear back within 48-72 hours. In the meantime, the new ads came out, and the item was available in a different store for the same price. I decided to purchase the item and not risk a potential very delayed delivery (with no answers). I called Walmart.ca the day after the original delivery date to cancel the order. The customer service rep read from the exact same script as the previous day. I asked to have an email confirming that I canceled the order. I was told it would take 24 hours. The day after I canceled the order, I received an email from Walmart.ca stating that my item was being prepared to be shipped. I immediately called customer service for the third day in a row. Once again, I was given the exact same script as the two previous days, again with no answers, other than I can refuse the order when it gets delivered, assuming I'm at home to receive the delivery. Soon afterwards, someone from the "escalation" department called me to tell me that my order "should" be delivered on Nov. 28, 2023 and because it was already being prepared for shipping they couldn't cancel it. I reiterated that when I called to cancel it yesterday, it WAS NOT being prepared for shipping and there was no indication as to when it would be shipped. Why were the three other CSR not able to tell me the "new" delivery date? Why did it have to go to an "escalation" team? This person informed me that I had two options: refuse the order (assuming I'll be home); or return it to the store for a refund (I had asked one of the customer service reps this and they weren't able to tell me this information.) Either way, my credit card is charged.
This is the worst customer service model and online app I have ever ordered from, and I have ordered from many other online platforms. I will NEVER again order from Walmart.ca again, nor would I recommend anyone ordering from them either."
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