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2016-12-28
1/5
Sadly Disappointed
"I got a camera for Christmas and something was wrong, I suspected the lens but had no way to test it (seeing as this was my first pro camera), every small camera shop was closed because it was Dec. 26th (observed holiday). So Best buy was open so I stopped in there and went to the camera section and the very nice sales associate directed me to Geek Squad and said that they would be able to help me that they do by appointment but they would gladly take walk-ins, I just needed the lens swapped to rule out the lens being faulty. So I approached the counter an, the associate (who had no name tag), waved me over. I explained to him the situation and he asked me did I buy the camera at Best Buy, I said no, I told him that they sold the same camera there, but once I said I did not buy it from Best buy, it was like he had no interest in helping me and said I have no idea about cameras, just computers and told me I could go somewhere else. I never complain, and this is the truth, but I felt like once he realized I didn't get the camera from there that I was no longer his issue...whoever he was really needs to work on his people skills. (This was the Geek Squad in Bestbuy in Christiansburg, VA)"
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2016-12-28
5/5
Everything was great...just one minor hiccup :)
"I got an awesome camera bundle for Christmas that my boyfriend ordered from this site. Everything arrived on time, right before Christmas as promised. Everything came in the box, lets just say it was a large bundle. Everything was perfect until I went to take a picture...everything was blurry, EVERYTHING. Since it was Christmas no place was open and couldn't find anywhere to take it, so I finally found a place that was open and had them look at the camera and the lens was faulty (this was verified), so I called 47st photo they gave me a RMA# and I shipped the lens back for an exchange (which I'm scared I shipped it back packaged wrong, I however added insurance to it and shipped it fragile, so it has maximum protection) Now I'm writing this as 5 stars right now because they were so understanding. I also discovered that the camera kit they sent me was not the correct one. My boyfriend ordered the Nikon D5300 with the AF-S 18-55mm lens, and I got the Nikon D5300 with the AF-P 18-55 mm lens. I did tell him that I received the incorrect camera kit, but it didn't matter to me I just wanted to exchange it for a working lens, he was very helpful. Also another down fall is that you have to pay for your own shipping, which kind of stinks because it wasn't my fault that the lens wasn't working right. I have not received the replacement lens yet and apparently their shipping policy is quite detailed and I shipped it before I saw their shipping requirements (boyfriend didn't forward me the email before I shipped it) so I'm just hoping I sent it back correctly. Now, other than that glitch, everything has been great and the camera is awesome (they tried another lens on it at the camera shop). So as far as quality, shipping, customer service (over the phone) were all excellent. The rating may be different on exchanges, but I'm hoping it stays the same :) Do not take this as a bad review because it is NOT. It is an honest review but a good review.. I am really pleased with everything...just had a minor hiccup, that is all!"
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