- STORE REVIEWS
- PRODUCT REVIEWS
2006-12-29
5/5
"Normally I would not take time to write a review on a store unless something went terribly wrong. I am making an exception in this case to highlight what I would consider stellar service from C.C. at TV Authority--from consultation on what product to purchase all the way to assisting me with warranty questions well after the purchase was concluded.
I purchased a JVC HD-70G886 D-ILA TV from TV Authority nearly the day it was released to the market for sale. In addition to being one of the first retailers to have this particular TV available for sale/delivery, they also had it for the most competitive price I could find (and I am very thorough)! The unit was shipped and delivered as promised. A few days later I received a hand-written (gasp!) thank you note from TV Authority--a nice touch.
Usually, that is where the experience would end. In this case, I ended-up burning out the lamp on the TV after 4 months, 4 weeks after the factory warranty on the lamp bulb expired. I contacted my sales representative C.C. and--despite the fact that this was not her fault or issue--worked closely with me to find a local authorized repair facility, ultimately resulting in getting the bulb replaced (a $250+ value) for free!
Just a few weeks ago--more than a year after the sale--I called C.C. at TV Authority again. I needed some repair work on the TV and had failed to properly register with the extended warranty service provider per procedure. She took time out of her schedule to help dig up my extended warranty information despite the fact it was well outside her responsibility as a sales consultant and the root cause was clearly my mistake. Another example of going above and beyond to exceed the customer's expectations.
I currently work in an organization that aggressively fosters World Class customer service so when I see it in other vendors it's easily recognized. Having a technical background, I usually end-up being the "Go-To" guy when people need help purchasing any type of electronics related product. Based on my exceptional experience, TV Authority gets all my Audio/Video referrals. Highly Recommended."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
