"I ordered a part that came incomplete. I submitted a ticket with pictures ([YTG-28748]) and called customer service. They seemed very helpful but nothing happened, no part and it is now approximately three weeks since I ordered the part. I contacted them on 8/31/2018 to inquire on my part, was immediately disconnected. Called again, I was told they need a picture, really!! What about the ticket with the picture? Why did not one call or send an email to me asking for a picture. Why did they not process the ticket? Still sitting on the phone awaiting a response for a response on when will I get my complete part. Hopefully I will be able to update this post if I finally get a response and my part. As of now DO NOT USE THIS SITE."