"I ordered 13 Gigatent Bear Mountain family tents for use at the National Scout Jamboree last year. The company was very helpful in getting this order placed, but when I received the items, I received only 11 tents. I repeatedly called the customer service number and left messages, but never received a call back. Finally, I had to purchase 2 additional tents for the event from another retailer. It took a dispute with the credit card company and about 60 days to finally resolve the issue.
Their prices are good, but customer service is deplorable. Buyer beware!"