- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2022-05-23
1/5
Cheap item and poor customer service
"Wish I had seen these reviews before ordering! Ordered bulb baskets - they are made of flimsy plastic so I called to return them. Was told by customer service rep that they don’t do returns even though my packing slip contained “merchandise return form”. Tried escalating to a supervisor but was told he/she wasn’t available and to try using the online chat. The online chat bot doesn’t give option to ask about returns. So I’m waiting to hear back from supervisor but based on these reviews seems like Gardens Alive isn’t interested in providing good customer service. If you are thinking of ordering from Gardens Alive then don’t. There are plenty of other gardening supply stores providing much better selection and customer service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
