- STORE REVIEWS
- PRODUCT REVIEWS
2008-12-22
3/5
"Placed order Dec 16 for 10 calendars using online photo service. Web site stated 2 day processing time and I paid an extra $38 for 2 day shipment. 6 days later, still no shipment, with no commit date. There goes the Christmas presents. Extremely dis-satisfied. No intention of ever using on line service again.
12/23 Update: Wrote letter to CEO of company on 12/20, actually got a response from company employee with a name and email address. Promised to get order shipped on 12/23 with next day delivery on 12/24.
12/24 Update: Order arrived 3:40pm via UPS. I will give Costco credit for responding quickly by upgrading my "extremely dissatisfied" to "ok". However, one shouldn't have to go to the CEO to get good service.
My prior experience with Costco online was good, in that the TV's that I purchase were delivered as promised. It appears significant issues arrise only if you have "problems""
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