- STORE REVIEWS
- PRODUCT REVIEWS
2004-05-31
0/5
""
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-05-13
1/5
"I ordered a CPU that they claimed was in stock. A week and a half later, it still had not arrived. I called them and finally got through after getting a busy signal the first several tries. They told me that the CPU was back ordered and tried to sell me another one. I told them to cancel the order. That was over a week ago and my credit card still has not been refunded the $61.71 that they took. I tried to call them again yesterday and got a busy signal.
UPDATE - After two more weeks with no refund of my money, I contacted the Better Business Bureau. They contacted Compubuzz, who then refunded my money. It was obvious that Compubuzz had no intention of refunding my money until the BBB stepped in.
You have been warned."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
