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2014-06-30
4/5
"I have used Meritline often for years, and have been generally satisfied. Items from Singapore obviously take a couple of weeks to arrive with FREE shipping. A few purchases had short lifetimes, but were cheap enough to gamble on. I rarely purchase items over $20 and had never before contacted "service."
I purchased some double sided emblem tape for $1.99 (Spring of 2014, not 2012 as shown below) and was very pleased. Nothing like ordinary double sided, I used this for car side trim strips, loose door panels, dashboard clocks and reattached the weatherstrip all the way around my van's sliding door. I was glad to see it on sale again with free shipping.
Just as I clicked "confirm" I noticed that expedited shipping had been preselected. This doubled the price and seemed sneaky, but I figured I would just open the confirmation email and click "cancel this order" like Amazon. Couldn't find a "cancel" in the email or on my account page. Had to research how to do it and found you must call a 626 area code number. My long distance is free so I called and of course got a recording and left all the vitals.
30 minutes later and no call back, so I emailed them so it would cancel before it was processed for shipping. I'm still waiting for a call back 18 days later but received a response to my email 12 hours later saying it had been processed and couldn't be cancelled.
No biggy, only $1.99, but I was curious as to whether I had misunderstood the instructions. I found in the fine print that you must keep calling until you talk to someone live. Fine, they DON'T answer the phone, and they WON'T return messages. Good luck with that. The email said I could return the item but I wouldn't fool with that for anything under $20."
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