- STORE REVIEWS
- PRODUCT REVIEWS
2006-02-01
5/5
"What can I do but add to the litany of good reviews for this company? I'd ordered from them in the past for an HTPC build, and more recently ordered the makings of a desktop PC for my wife which was just coincidentally going in an HTPC-style case. One concern I had was that the low-profile case and CPU cooler I ordered weren't fit compatible, so I asked them to give me advice if they knew in the order comments.
Not only did they get back to me in the positive that it would fit - they hadn't known ahead of time so they actually 'fit-tested' the parts specifically for me. I was hoping they'd just say "yeah, we've seen that done before" or if necessary "sorry, we don't know...but we'll take the return if necessary". Instead they went out of their way to make sure before shipping my order.
Service like that doesn't come cheap...except in this case it does, as their prices really were quite competitive with others like Newegg, Monarch, etc. from whom I've also ordered parts.
If I had any complaint at all to make about PCAlchemy it would be that the only flavor of Windows OS they sell is the MCE, but really given their chosen market segment that's the right choice for them. I'd just find it convenient for me to do all my purchasing (HTPC and gaming and friend's general PC builds) from them, because I've been that satisfied with them. :)
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Addendum: I am having a problem with one of the items ordered, and have been in discussions with the manufacturer about getting a replacement part (its the power supply that came with a case). I cc-ed PCAlchemy to let them know of the situation, not that it was really their responsibility to fix it, but they responded even on Superbowl Sunday and have stayed abreast of the situation both to make sure I'm being helped and to make sure they can avoid this particular snafu for their customers for the future. These ladies and gents really are on top of the customer service!"
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
