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5/5
"Since I have been using Scan.co.uk for almost a year, I wish to add how pleased I have been with their efficient service. Indeed, recently I have noticed that they have improved their website and I have congratulated them on such a brilliant transaction screen which I found extremely "user-friendly"! Their service has been very efficient and highly dependable. 10 out of 10 for service from me."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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