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2016-07-14
1/5
worst online purchaseever
"Absolutely the worst on-line purchase I have ever made. Thankfully, I paid with PayPal. (hint).
I placed a re-lensing order and paid with Pay Pal. Global Eyeglasses received my glasses on
May 17. From there it went downhill. Their website says re-lensing in 7 working days. My glasses were finally received on July 8th.
I sent nine (9) emails requesting a status update. Seven (7) were answered the same way; they are being expedited and should ship this, or next, week. Two were never answered. I asked for clarification on “should” or “will”; one of the emails with no answer. The sad part is these glasses were originally purchased from them 2 years ago with no problem.
The last update I received said “…your glasses are currently in the final quality control check before shipping. They should be expedited by the end of next week”. This was June 3rd .
On Saturday, July 2nd, I contacted PayPal to cancel the payment because the product was never received. Magically, my glasses made it to the post office on Saturday afternoon (of a holiday weekend) with the explanation “…we had shipping issues which delayed getting the lenses to NY”. This was posted on July 3rd.
At no time during the communication was “shipping issues” ever mentioned. Only when Pay Pal was brought in to cancel the payment was this excuse mentioned. AN EXCUSE – NOT A REASON.
(BTW, not getting the lenses is not a shipping issue, it is a supply/material issue)
With Global, it appears “customer service” is non-existent in the worst case and an oxymoron at best.
People appreciate the truth, no matter how bad, as opposed to being misled.
My next purchase will be from a competitor."
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