- STORE REVIEWS
- PRODUCT REVIEWS
2012-04-17
1/5
"Worst Customer service!!!! so my husband and i needed new riding boots. When we recieved them my husband sat on the porch to try his on(we live on a farmette) he stood up walked around on porch and says they are too big we did not know ariats run big. so he put them back in the box and asked me to return them for a siz smaller. Next morning i mailed the boots out thinking this is going to be no problem. well...what we didn't realize is some dust particals were on the bottom of boots when he walk around on porch..they called said that these boots were clearly worn and they don't resell used boots...not kidding so after i tried talking to them and my husband did too they said they already shipped them back. then two weeks later we didnt recieve them back..so he calls and talks to someone and she is like well ive been waiting for a call back..call back for what??? they been sitting on this girls amandas desk for two weeks..hmm he argues with them again they send them back. we recieve them and look at the bottom no dust or dirt on heels or sides or in treads of boots just a small coating where he stood up and kinda did that push up on the toes..so brand new boots 130dollars spent n hubby doesn't have boots to wear. would never recommand this company to anyone ive been in retail for over 10years never seen such bad customer service..also if u do buy from them wash the boots before sending back so u don;t run into the same problem"
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