- STORE REVIEWS
- PRODUCT REVIEWS
2010-05-13
1/5
"Awful, rude and unhelpful... I ordered an HP Touchsmart desktop PC, found it was missing some screws right out of the box, and called tech support about it.
I was told that there was nothing that could be done, and that I needed to go to the hardware store and purchase the missing screws myself.
I called back again and reached a different support rep who seemed to be more helpful, and told me that it would be no problem to send the missing screws. He gave me another phone number to call, and also transferred me over to it. The man who answered at this new number asked me what the problem was - I explained the missing screws and he hung up on me.
I called back using the number I was given and was told again that there was no way they could help me with missing screws. I said that this was not an acceptable answer and the rep put me on hold. After 30 minutes, another rep picked up who had no idea what my case was so I had to re-explain everything.
After taking down all of my information, this new rep told me that it would be no problem to send the missing screws. Then he hung up on me."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
