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2016-08-26
1/5
NeverAgainDrsFoster&Smith
"I will never purchase anything from this company again.
I returned an order I placed, and according to UPS tracking, they received my return on 8/12/2016. Today (8/26/2016) after almost two weeks I still haven't received my refund. I contacted customer support, and was told it takes up to three weeks to issue a refund? Three weeks? You get to tie up my funds for THREE WEEKS after I return your merchandise?
So I complain, and after providing the UPS tracking number, and name of the person who received my return, they agreed to issue a refund. Then they tell me that it will be an additional 3-5 days to process my refund!!! This is ridiculous, they didn't need 3-5 days to charge my credit card, and in this day and age refunds should be instantaneous. It's nothing more than a transaction and it doesn't take 3-5 days. This is horrible customer service! Never again will I deal with this company."
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