"I bought a 256 MB SD Flash Memory Card from them last Monday. The card was supposed to be delivered on Tuesday, but I received a call late Monday night telling me there might be a one day delay. I was offered to cancel the order, but I declined since one more day makes no difference to me. Tuesday came and went, but no delivery. I called them up and they apologized again for the delay and offered me a $25 gift certificate for the inconvenience. I got the certificate today. I understand all major retailers have service glitches, but I'm very satisfied with the way Staples handle theirs. Will definitely buy from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent