- STORE REVIEWS
- PRODUCT REVIEWS
2018-02-13
2/5
Keep Cancelling Order
"I ordered a Layla leather recliner back in October 2017 (its now February 2018), the chair was originally supposed to arrive in 2017 then rescheduled for January 22, 2018.
The week it was to arrive, I receive snail mail from Ballard (now they have my email and have communicated with me several times via email with me, they also have my cell phone since this item requires in person delivery) that says because its been so long the credit card you used for this item is no longer valid, please contact us within 15 days to give us a new credit card.
I called the next day and I'm told sorry, your order was cancelled. Was it 15 days since I received the letter, no, it was the next day, was it 15 days from the date of the letter, no as well. But alas the order was cancelled. Did I want to re-order. I really didn't want to but its the last item in a designer designed living room so I really didn't want to start over looking for a new chair. So I reorder the chair, now I won't get it until March something 2018. Terrible service, they should have emailed me and since I called well within the 15 days the order should not have been cancelled.
Meanwhile, as I reorder the chair I ask the customer service person, do I need to re-order the side tables as well. I'm told oh no, those are fine, blah, blah. Well, a few days later I get another snail mail letter with the same please contact us within 15 days or your order will be cancelled for the side tables. Same thing, I call the next day, well within the 15 days from the date of the letter and the side tables were cancelled too, in that instance I was able to reorder and they did waive shipping but no other concessions for the repeated run around. Who knows if the chair will ever arrive.
I will not do biz with this company again after I get that dang chair."
