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2020-10-29
1/5
BEWARE BEFORE YOU SHOP NFM
"BEWARE! DO NOT shop at NEBRASKA FURNITURE MART. They do not stand by their product. My family purchased $5,000 worth of furniture in May 2019. We opted in to the Gold Plus warranty package from Guardsman for all the items we purchased. We also opted into a 5year service agreement for our Elliptical from Assurant. We submitted a total of 4 claims to date (when we wrote on a piece of paper, the indentions carved into the desk; loose screws on the arm rests, wobbly chair, and the leather was peeling on our glider). All requests were decline by Guardsman for one reason or another. They would not budge on accepting any of the claims. But when we were in the store purchasing the furniture, we were told the warranty package we had covered everything and we never had to worry about a thing. We were really upset about the leather peeling for the recliner. We specifically told the sales man we wanted real leather. He first showed us a glider that was $300 and we knew that wasn’t real, so we reiterated that we only wanted to see leather gliders. The salesman showed us a glider that he said was real leather, it was priced at $800. We bought and now that it is peeling, we contacted Nebraska and requested that they replace it with what we purchased, a real leather glider. They declined and offered two choices; receive ½ of the money back or allow them to fix it; but if we fix it, we will never be able to use the warranty again on it. If it peeled after a year, it is going to peel again. So we are screwed either way. We called for service on our Elliptical twice and Assurant was unable to find a technician both times. They ended up refunding the cost of our Elliptical, which I am not sure why, but they still charged us for the $349.99 for the 5 year service agreement. When I called and asked why we still have to pay for this, since they can’t service the equipment item, they said the contract has been fulfilled and they will not refund the charge for the service agreement. Terrible customer service and terrible quality. I was weary about shopping here, I should’ve listen to myself."
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