- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2021-02-04
5/5
Feedback
"My order arrived in excellent condition, in a very timely fashion. I hired a professional installer to unpack it and hang it for me (it was (is) a wall clock). I loved it! But there was a problem. The hands, as they traveled around the face of the clock, got hung up (stuck) on each other and stopped moving. I could manually separate them, but on the next revolution it would happen again. I had the installer return and he adjusted the angle of the clock against the wall, thinking the problem was an unbalance. The clock is flat against the wall, and has been since then. But the hands are free to move, not just around the face but to "bobble" as they move around. That causes the hang-up. I don't know what to do. I haven't let anyone "bend the hands" , for fear that will destroy the whole thing. Is there a place in Dallas (where I live) that you would recommend I call that could send someone to "fix" the clock. It isn't running, and never has. Thank you for any assistance you may be able to offer."
