- STORE REVIEWS
- PRODUCT REVIEWS
2004-12-12
5/5
"Great store! I ordered a pair of new balance 717's and I did not like the color, they allowed me to exchange the product no quesions asked, unlike many nameless companies. Lowest prices on the planet and free shipping too. A+++"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2004-08-31
1/5
"Avoid at all costs!! Website showed that item was in-stock, but after 3 weeks with no product, I logged into my account on the site to learn that the item was on backorder. They didn't even have the courtesy to notify me via email. The item ended up shipping at the regular speed, even though they backordered it for three weeks (shipping is another 3 weeks). Avoid this place like the plague, spend the extra $5, it's well worth it."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
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