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2022-05-14
1/5
Bad from start to finish
"Ordered 20 Charlotte strawberry crowns on 4/18. They arrived at FedEx on 4/20 and I received them 4/28.
I contacted gardens alive on 4/27 concerned with the long transit time. FedEx had pushed the delivery date back twice incurring an additional 3 days of transit.
They said just soak and plant as usual they are packed for 10 day transits.
I opened and soaked and planted same day they arrived on 4/28.
All 20 has already sprouted light green leggy leaves.
I planted them anyways.
I waited 5 days. I called customer service as I had planted 75 crowns from stark brothers previously weeks before and those crowns showed life within 3 days.
Gardens alive said give them 1-2 weeks...
I waited until day 7 and called on 5/5 for a refund as none had any signs of reddening, leafing, anything.
They only issued a credit and I immediately placed my order online for replacements. Luckily they were still on sale.
The new order total was identical to the first and the credit issued.
The webpage said they were in stock and I received a confirmation.
Days go by and I call them on 5/11 to ask about the order. Their webpage was down and couldn't check order status.
The customer service agent said I owed them $1.85 for tax and the order hasn't been processed yet. I received no email or call regarding this issue in 5 days. More so, the credit they issued covered the sales tax to the penny because it was the exact same order.
She says she'll forward it to billing and that they would ship out some time between 5/12-5/20....
Today 5/13 I get an email stating they are out of stock and asking if I wanted to substitute for the only thing they apparently have left in stock, ozark beauty's which I did not want to try. I specifically wanted Charlotte strawberry crowns as I heard Charlotte's have an incredible taste over the majority of the readily available varieties.
I call and said I didn't want to substitute and would wait for the Charlottes if they were coming back in stock in the next month.
The rep said they wouldn't be available until next spring so I asked for my money back which he agreed to (as writing this I haven't officially received a refund yet but it's only been a few hours).
If anyone else had these on offer I would have bought them elsewhere.
I will never order another product from them and tell everyone I know and in my towns Facebook gardening page to stay away.
The original shipment of crowns that I received doa were tiny anyways compared to what stark brothers have sent me several times now. They must have a very different idea of what a 1 year old crown looks like. Most of the crowns received looked like recently rooted runners.
I strongly suggest ordering elsewhere unless you live close to their location and have no sense of urgency when planning or planting your beds."
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