- STORE REVIEWS
- PRODUCT REVIEWS
2018-01-25
2/5
Very Disappointed
"I ordered a table lamp on September 18, 2017. I wanted to have the lamp in place for a Christmas party we were having the second week in December. On October 5, I received the following email -
"I have received word from Bramble that the lamp is in production however at this time, the completion date is not expected until Jan 1.
We understand this may be a gift and wish we had a better estimated time of delivery.
I have attached a Bramble lamp we have in the outlet center if you felt you needed to make a return/reselect. The only issue with the return is the order has been accepted and in production at Bramble therefor a 1/3 return fee would apply.
I’m sorry to share the bad news."
I was not informed at the time of placing the order about a return fee being charged if I cancelled the order. I did not particularly like the lamp that Furnitureland South had in stock. I decided to keep the order open and hope that the lamp would arrive in time for our Christmas party as I did not want to pay the return fee, which would have been almost $100.
On January 4, 2018, I still had not received the lamp nor had I heard anything from anyone at Furnitureland South. I sent an email to my Design Consultant inquiring about the status of my lamp. I received the following reply -
"Bramble has sent the lamp to us, we should be receiving it any day. Our delivery team will prepare it for a USPS delivery shortly thereafter receiving. I would expect it in your home in the next few weeks."
I received the lamp almost two weeks later.
I am EXTREMELY disappointed in Furnitureland South. I have ordered several other pieces from Furnitureland South and was always extremely satisfied. The customer service was always very good, the merchandise always arrived in excellent condition and in a very timely manner. I feel I should have been informed of the return fee when the order was placed. I was not. I feel that the design consultant, or someone, should have been in touch with me throughout the whole process. The only time I ever heard anything after October 5 was if I initiated the contact. The customer service on this transaction was nearly non-existent. Also, when the lamp did arrive, it was not in perfect condition. Although it has a distressed finish, there are at least three places on the lamp where the finish has not taken or it "broke" off. I considered returning the lamp but after the agonizing process of getting it, I decided to have my faux finishing lady repair the blemishes.
I am extremely disappointed in Furnitureland South, in my design consultant, and in Bramble Company. I expected better from Furnitureland South, and I know they are capable of providing much better service. Shame on you."
