- STORE REVIEWS
- PRODUCT REVIEWS
2009-02-28
5/5
"The store quickly and efficently packaged and shipped my product (A Samsung SH-223Q DVD writer). The price was excellent and the product arrived in excellent condition. The only knock I have against mwave is the cost of shipping and handling ($8), which is excessive for a small package. I just order a hard drive from newegg and shipping and handling was free."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2005-05-13
5/5
"I ordered two Hitachi T7K250 160GB hard drivers. Their payment authentication system is quite slow (it took 5 days before they began to process the order as opposed to NewEgg at 15 minutes). Once they began to process the order it shipped the next day. The drives arrive well packed and in perfect working condition."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2005-05-13
5/5
"I ordered an AMD 3200+ motherboard combo, NEC 3520A DVD, OCZ ModStream 520 Powersupply, Floppy driver, BFG 6800 GT OC graphics card, a UV reactive cable set and Nero 6.6 DVD burning software. It took 6 days to ship, including a weekend and arrived well packed. During my system setup, I discovered that a motherboard cable was missing (D-bracket 2) and that the Nero 6.6 media was defective. I made two calls to Monarch to arrange replacements. Support was outstanding with no time waiting on hold and Monarch promptly sending the replacement parts out. All in all, an excellent company to do business with."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2005-05-13
5/5
"Placed my order for 1GB of laptop memory on Monday using free shipping and received it on Friday. I have ordered Crucial memory for almost all of my systems and they always deliver they products promptly, provide great support, and have fantastic products."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Favorite Stores
5686 reviews
10463 reviews
2943 reviews
11115 reviews
