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2014-10-18
1/5
"Ordered a TV directly from Panasonic's web site. It took 8 days to be delivered, and when I unboxed it the screen was shattered. This will happen from time-to-time, and I don't know if it was broken while still in Panasonic's possession or in transit with their shipper (Pilot). If they have seen a pattern of this with Pilot, they should switch to a new shipper.
My main complaint with Panasonic is in how they handled the situation after I reported that the TV screen was shattered when I opened the box. They had to transfer me 4 times before getting me to someone who could process the claim. 3 out of 4 Panasonic representatives failed to offer any words of sympathy or empathy for the fact that the new TV I had been eagerly awaiting for 8 days had been delivered with a shattered screen. And the one rep's totally insincere comment of "I apologize for any inconvenience" was so hollow and uncaring that I wish he would have kept it to himself. Basic customer service skills are a lost art for most companies these days.
The most frustrating part is that they said it would take up to a week for their shipper (Pilot) to come back out and pickup the broken TV, and that Panasonic wouldn't be able to refund me for the TV until they had received it back and had time to process it, which they said could take a total of 2-3 weeks. THAT'S HORRIBLE SERVICE!!!
They should have realized that this is an awful experience for one of their customers, and made arrangements for some shipper to pick up the TV the very next day, get it back to them within 3 days, and have my refund back to me within 7 days tops."
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