"Ordered over $600 worth of merchandise for an upcoming trip to a College Football game with delivery to Canada. According to the tracking, four days after placing my order my order had made its way across the border into Canada, which was a good sign. However, once this happened the shipping of my order did not progress any further.
Reached out several times to their Customer Service concerned about the shipping on my order, but they kept telling me to just wait, as their site advertised it would take up to 10 business days from the order date to arrive. 10 business days pass, and still hasn't moved. Tried many times to get an answer on what happened to my order, but their customer service team kept dodging my question and asking if they could re-ship it for me. The trip was approaching too quickly to trust these numskulls to ship my order again, so I asked for a full refund. This is the only thing they were able to do properly.
I left 17 business days between the date of my order and the date I needed the merchandise delivered to me. Apparently "5-10 business days" is a rough guideline for their shipping to Canada and nothing more. They would rather admit defeat and refund me than make a single ounce of effort to locate my original large order, which they apparently lost somehow. Don't fall for this site and their constant "Flash Sales", it's not worth the customer service headache, particularly if you're outside of the United States."