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2020-05-26
1/5
Do not buy from 1A Auto
"Received tail lights that were so bad quality they don't even fit. But for some reason they want photos in order to return, and I had already taken the part back out the original back in. So I asked them if it would be OK if they waited since I was waiting on the salvage yard to get a car in I could harvest OEM lights from. They said:
"Thank you for contacting us. I apologize for any inconvenience this has caused you. We understand that you are waiting for OE replacements, and can wait for the photos. If at anytime you would like to set up a return for a refund please advise us and we will set that up for you. If you have any further questions or concerns please feel free to contact us. We look forward to hearing from you. Your Reference ID #:ORD6582460 Thank you, Nick R."
Notice their wording "can wait" and "at anytime."
Well after several more weeks of no-show of any compatible vehicles at the scrapyard I finally got tired of waiting and decided to go ahead and request the return. They refused, citing that I was out of the return window, even though the only reason was their insistence on photos (i.e. the customer is responsible for quality control on their **** parts). Even after escalating this with customer service, I still have to pay for return shipping.
Absolutely disgusting company to deal with."
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2016-04-19
2/5
Not that great
"I've gotten one decent deal. Most of their coupons that I get in snail mail or on the web don't work."
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2014-04-25
1/5
"Absolutely horrendous customer service from owner Rich Pinto and manager William Juseck. I had to return an item that was still unused and factory sealed. I willingly paid return shipping as well as Photo Village's 20% restocking fee. However, after Photo Village received the return, they refused to refund any money at all, keeping both the merchandise and money for a month. They kept giving me the runaround until I finally opened a case with my credit card company and filed a chargeback."
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1AJoe from 1A Auto Parts has responded
Posted May-27-2020